Welcome to our new series focused on Vālenz® Health team members, where you can get to know the Valenz team through monthly staff spotlights. Read on to learn what Jordan Paquette enjoys most about Valenz!
1) What is one word you’d use to describe the Valenz culture?
“Flexible! My manager lets me take an autonomous approach to my work and my team that I manage as well. I can approach projects the way I’d like to, and I’m also able to travel and work from other areas I’d like to visit. I try to take that approach with the team I manage as well. Of course, I know each team is different, and each job role allows for a different level of flexibility, but I am very grateful for the experience I’ve had as a member of the IT team.”
2) When someone asks you about where you work, what do you say?
“Of course, I start out by sharing that I work in IT for a national company that works with self-insured healthcare, and we work in a mostly remote environment. But I also like to share that every day of my job is different. I’m not sure if that is because the company is growing or because we have big goals, or because I’m working in a new department. Maybe it’s a combination of all three, but I really enjoy the uniqueness of each day. Of course, there are projects that continue from day to day or week to week, but every day, there are new challenges and situations for me to navigate, as well as new tools and processes for me to learn.
I feel like our saying ‘Get comfortable being uncomfortable’ is the epitome of life at Valenz. My hands are in the weeds learning by doing new things! Being willing to get your hands dirty with something new can be daunting but rewarding, just like how working at Valenz can be challenging but rewarding. Every single company goal is a challenge. Simplifying healthcare isn’t easy, but when we’re successful, it’s incredibly rewarding!”
3) How is Valenz a good fit for your talents, skills, and passions?
“I like to push myself and learn new things, and this is certainly the place to do that. Since ‘getting comfortable being uncomfortable’ here is the norm, I feel like I fit in here. In all areas of my life, I feel like if I’m not pushing myself or if there isn’t enough change, I get bored. Of course, if there’s too much change or too many new things, I get overwhelmed, just like everyone else. I feel like there’s a good balance at Valenz. I also feel like an individual must be organized to be successful at Valenz, maybe because of how fast the company is growing! Since I would categorize myself as an organized person, I think again, Valenz is a great fit.
A huge passion of mine is providing a good experience for the customer or group of folks I’m serving. My coworkers, other Valenz employees, are the ones that I’m serving, and I have this drive to bring them a positive experience, so that aligns with what Valenz needs from my department.
Finally, I also align with the company’s values. In my experience, sometimes IT departments have a bit of a different culture than the company they serve, and since I try to ensure that’s not the case with the individuals I manage on my IT team, I feel it’s important to personally align with the company’s values. Things like holding ourselves accountable for our performance, being transparent with those we serve, prioritizing ethical and innovative work, and elevating our partnerships and sharing that love with our customers is important. As a manager, ensuring my team feels that I value those things too is important to me!”
https://www.valenzhealth.com/wp-content/uploads/2024/04/Cultural-Case-Study-Jordan-600x432-v5.png432600ajtemplinhttps://www.valenzhealth.com/wp-content/uploads/2023/01/valenz-logo-1-23-3.pngajtemplin2024-04-05 13:41:012025-01-06 19:48:02Staff Spotlight: Jordan Paquette, Manager, IT Service Operations
From economic inflation, relentless staffing shortages and rising benefit costs to the intensifying impact of delayed care and screening resulting in higher acuity, healthcare challenges continue to mount. Vālenz® Health and its iThrive Customer council are working collaboratively and embracing the highest level of transparency to address these challenges and drive meaningful changein three high-priority areas in 2024:
Embracing AI for greater effectiveness and efficiency
Defining wellness and what it means to be healthy
Finding change in mental health and medication challenges
https://www.valenzhealth.com/wp-content/uploads/2024/03/VAL-iThrive-News-web-graphic-v2.jpg432600ajtemplinhttps://www.valenzhealth.com/wp-content/uploads/2023/01/valenz-logo-1-23-3.pngajtemplin2024-03-12 16:22:482024-03-12 16:35:01Simplifying Healthcare: Top 3 Action Items for 2024
PHOENIX, Ariz. (Feb. 16, 2024) — Vālenz® Health proudly announces that Madeline Cashdollar, MBA, has joined the executive leadership team as Chief People Officer.
With a 25-year career that has touched on all aspects of human resources, Cashdollar most recently led her own consulting firm, advising clients on global HR strategy and talent management. She brings deep expertise in compensation and benefits, client and employee relations, organizational development, diversity and inclusion, performance measurement, and workforce solutions for all people-related challenges.
“Madeline is a tremendous fit for this position because she truly is all about people and the power of customer love,” said Rob Gelb, Chief Executive Officer of Valenz. “She thrives at the intersection of business and people strategies – quickly building relationships, diagnosing the problem, designing practical solutions, and moving the team in the right direction to improve business outcomes. We’re thrilled to have Madeline join us.”
Based in Florence, S.C., Cashdollar has served in executive and management roles within human resources, organizational development and client solutions for Sonoco, Aon Corporation and Hewitt Associates. As partner at Hewitt Associates, she managed numerous high-profile client relationships. Cashdollar earned a degree in mathematics from Wake Forest University and a master of business administration from the Yale School of Management.
“It’s exciting to see the team doing great things every day and really living the Valenz culture that elevates our company and keeps customers coming back,” Cashdollar said. “I’m looking forward to rolling up my sleeves as we continue to grow and build for the future with people as our greatest asset.”
About Vālenz® Health
Vālenz® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible. For more information, visit valenzhealth.com.
https://www.valenzhealth.com/wp-content/uploads/2024/02/M.Cashdollar-Annc-Web.png432600ajtemplinhttps://www.valenzhealth.com/wp-content/uploads/2023/01/valenz-logo-1-23-3.pngajtemplin2024-02-16 19:58:182025-01-06 19:50:20Madeline Cashdollar Joins Vālenz® Health as Chief People Officer
Staff Spotlight: Jordan Paquette, Manager, IT Service Operations
/in Announcements, Featured/by ajtemplinWelcome to our new series focused on Vālenz® Health team members, where you can get to know the Valenz team through monthly staff spotlights. Read on to learn what Jordan Paquette enjoys most about Valenz!
1) What is one word you’d use to describe the Valenz culture?
“Flexible! My manager lets me take an autonomous approach to my work and my team that I manage as well. I can approach projects the way I’d like to, and I’m also able to travel and work from other areas I’d like to visit. I try to take that approach with the team I manage as well. Of course, I know each team is different, and each job role allows for a different level of flexibility, but I am very grateful for the experience I’ve had as a member of the IT team.”
2) When someone asks you about where you work, what do you say?
“Of course, I start out by sharing that I work in IT for a national company that works with self-insured healthcare, and we work in a mostly remote environment. But I also like to share that every day of my job is different. I’m not sure if that is because the company is growing or because we have big goals, or because I’m working in a new department. Maybe it’s a combination of all three, but I really enjoy the uniqueness of each day. Of course, there are projects that continue from day to day or week to week, but every day, there are new challenges and situations for me to navigate, as well as new tools and processes for me to learn.
I feel like our saying ‘Get comfortable being uncomfortable’ is the epitome of life at Valenz. My hands are in the weeds learning by doing new things! Being willing to get your hands dirty with something new can be daunting but rewarding, just like how working at Valenz can be challenging but rewarding. Every single company goal is a challenge. Simplifying healthcare isn’t easy, but when we’re successful, it’s incredibly rewarding!”
3) How is Valenz a good fit for your talents, skills, and passions?
“I like to push myself and learn new things, and this is certainly the place to do that. Since ‘getting comfortable being uncomfortable’ here is the norm, I feel like I fit in here. In all areas of my life, I feel like if I’m not pushing myself or if there isn’t enough change, I get bored. Of course, if there’s too much change or too many new things, I get overwhelmed, just like everyone else. I feel like there’s a good balance at Valenz. I also feel like an individual must be organized to be successful at Valenz, maybe because of how fast the company is growing! Since I would categorize myself as an organized person, I think again, Valenz is a great fit.
A huge passion of mine is providing a good experience for the customer or group of folks I’m serving. My coworkers, other Valenz employees, are the ones that I’m serving, and I have this drive to bring them a positive experience, so that aligns with what Valenz needs from my department.
Finally, I also align with the company’s values. In my experience, sometimes IT departments have a bit of a different culture than the company they serve, and since I try to ensure that’s not the case with the individuals I manage on my IT team, I feel it’s important to personally align with the company’s values. Things like holding ourselves accountable for our performance, being transparent with those we serve, prioritizing ethical and innovative work, and elevating our partnerships and sharing that love with our customers is important. As a manager, ensuring my team feels that I value those things too is important to me!”
Simplifying Healthcare: Top 3 Action Items for 2024
/in Announcements, Featured, Press/by ajtemplinFrom economic inflation, relentless staffing shortages and rising benefit costs to the intensifying impact of delayed care and screening resulting in higher acuity, healthcare challenges continue to mount. Vālenz® Health and its iThrive Customer council are working collaboratively and embracing the highest level of transparency to address these challenges and drive meaningful change in three high-priority areas in 2024:
Read more in our latest article.
Madeline Cashdollar Joins Vālenz® Health as Chief People Officer
/in Announcements, Featured, Press/by ajtemplinPHOENIX, Ariz. (Feb. 16, 2024) — Vālenz® Health proudly announces that Madeline Cashdollar, MBA, has joined the executive leadership team as Chief People Officer.
With a 25-year career that has touched on all aspects of human resources, Cashdollar most recently led her own consulting firm, advising clients on global HR strategy and talent management. She brings deep expertise in compensation and benefits, client and employee relations, organizational development, diversity and inclusion, performance measurement, and workforce solutions for all people-related challenges.
“Madeline is a tremendous fit for this position because she truly is all about people and the power of customer love,” said Rob Gelb, Chief Executive Officer of Valenz. “She thrives at the intersection of business and people strategies – quickly building relationships, diagnosing the problem, designing practical solutions, and moving the team in the right direction to improve business outcomes. We’re thrilled to have Madeline join us.”
Based in Florence, S.C., Cashdollar has served in executive and management roles within human resources, organizational development and client solutions for Sonoco, Aon Corporation and Hewitt Associates. As partner at Hewitt Associates, she managed numerous high-profile client relationships. Cashdollar earned a degree in mathematics from Wake Forest University and a master of business administration from the Yale School of Management.
“It’s exciting to see the team doing great things every day and really living the Valenz culture that elevates our company and keeps customers coming back,” Cashdollar said. “I’m looking forward to rolling up my sleeves as we continue to grow and build for the future with people as our greatest asset.”
About Vālenz® Health
Vālenz® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible. For more information, visit valenzhealth.com.